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Terms & Conditions

This website ("website") is operated by Rebel Productions Ltd., which includes Rebel Office Furniture, and Rebel Business Supplies..

 

TERMS & CONDITIONS

All products remain the property of Rebel Productions Ltd until full and final payment is received.

  • Terms and 30 days net.
  • All orders are delivered within the time frames stated on this website unless circumstances are beyond our control.
  • Delivery is free of charge unless stated otherwise (i.e. for next day delivery and certain other items).
  • All prices exclude VAT.
  • Calls to our number are free if you are a BT or TalkTalk customer. All other calls are charged as a local rate call from anywhere in the UK.

All usage and purchases from our site will be governed by the Laws of England and Wales. Any disputes or claims arising from the use of this site and the materials contained herein shall be subject to the non exclusive jurisdiction of the courts of England and Wales.

 

DEFINITIONS

Rebel Productions Ltd, trading as Rebel Business Supplies and Rebel Office Furniture, controls and operates this site from its offices within the United Kingdom. The registered business address is:

Rebel Business Supplies

88 Bushey Road

Raynes Park

London

SW20 0JH

Company registration number - 2901905

VAT registration number - 710 1272 01

 

OUR CONTRACT

We do business only on these terms of business, which (if you place an order with us) you agree to the exclusion of any other terms whatsoever and of any understanding or representation save as expressly stated in these terms or on our website.

You will have an opportunity to check and correct any input errors in your order up until you submit your order. The order is submitted by completing all the information fields on the payment details page and clicking on the "Next step review order" button.

During the order process you will be able to validate and amend any input errors in your order up until it is submitted to us.

This site offers an invitation to you to do business with us. Any order submitted by you is your offer to enter in to a contract with us. Upon receipt of your order we will send you an e-mail confirming your order, with details of the products you have ordered and a total costing. We will accept your order, and become contractually bound to you, only: (i) if you have a credit account with us, then when we pick product for delivery or (ii) if you do not have a credit account, then on payment in full by you via credit/charge card or pro forma invoice. Our acceptance of your order will be subject to these terms and conditions and no other terms, and subject to availability of the items ordered.

We reserve the right to cancel all or part of any order, for any reason. Should this happen we would contact you to make sure you are aware. We reserve the right to refuse orders we deem to be of large quantity or placed by resellers.

Title or ownership of goods will not pass to you until we have received full payment and the goods are fully delivered. All liability up until this point rest with the user.

When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks. In particular, we may pass your details to a credit reference agency for them to check against certain public and private databases. The credit reference agency may keep a record to use in future security checks. This helps to protect you and us against fraudulent transactions.

If your payment details cannot be authorised for any reason we will tell you.

 

WARRANTY DISCLAIMER

Rebel Business Supplies are providing this site and its contents on an "as seen" basis and make no representations or warranties of any kind, either express or implied, including, without limitation, warranties or conditions of title or implied warranties of merchantability or fitness for a particular purpose and non-infringement. Although we believe the content to be accurate, complete, and current, Rebel Business Supplies does not represent or warrant that the information accessible on this site is accurate, complete, or current. Price and availability information is subject to change without notice.

 

WEBSITE PERFORMANCE / USE RESTRICTION

We and our suppliers own the copyright, trademarks, and all intellectual property rights ("IPR") to all materials contained within this site. None of which is to be used, downloaded, published, transmitted or otherwise made available without our expressed authorisation in writing. Usage without authorisation is strictly prohibited.

We hereby grant permission to copy, print or distribute in hard copy sections of our site for the purpose of browsing and shopping, or for placing an order on our site. Any unauthorised use of the material on this site without the prior permission of us may violate copyright, trademark and other applicable laws. We respect all relevant trademarks which are marked accordingly. If you wish to link to our site, written consent must be obtained before doing so.

 

RIGHTS TO REVISE TERMS & CONDITIONS

We reserve the right to change these terms and conditions from time to time. These changes will reflect in the aforementioned conditions.

You will be subject to the conditions that are in place at the time you ordered product from us, unless there is a change required to be made by law or governmental authority. In which case it will apply to orders previously placed by you.

 

PRICING & VAT

Currency and VAT

The prices advertised on our site are in Pounds Sterling and exclude VAT and delivery charges where applicable. VAT will be charged at the rate prevailing on the date of delivery of the goods.

Price Changes

We reserve the right to amend any prices without prior notice to do so, due to the ever changing nature of the office furniture market. We will however strive to offer the most competitive prices wherever possible.

Seasonal and Promotional Pricing

Any pricing relating to seasonal or promotional products is only valid for the length of the promotion. We shall not honour any pricing after said promotion has finished.

Incorrect Pricing

As our site contains a large number of products it is possible that some may be incorrectly priced. If any product has been incorrectly priced on the site, we reserve the right to take the below courses of action.

 

  1. If the item's correct price is lower than the quoted price we will charge you the correct price and deliver the goods to you.
  2. If the item's price is higher than the listed price we reserve the right to cancel and or amend any such orders before or after your order has been confirmed and/or charged to your credit card or account. We are under no obligation to provide the item(s) to you at the incorrect (lower) price even after we have provided you with an order confirmation or dispatch note.

In some cases we may choose to honour the incorrect or lower price in order to minimise the inconvenience to you. This is totally at our discretion.

In any of the above situations we will endeavour to contact you to keep you informed at all times.

Volume Pricing

If you have a volume requirement for any item please feel free to contact us for improved pricing where possible.

Contract Pricing

We reserve the right as per the above conditions to amend or cancel any contract pricing at any time, unless otherwise agreed in writing. This again is due to the ever changing nature of the office furniture market.

 

DELIVERY

Charges

Delivery within Mainland UK, excluding Highlands and Islands and Northern Ireland ("The Serviced Countries") is by a courier of our choice. Delivery is free of charge for most items unless stated otherwise.

For any order submitted for delivery to "The Serviced Countries" we reserve the right to charge an additional delivery cost to enable us to fulfill the order.

If the goods are urgent please contact us for details on our premium delivery services. We offer a next working day service on many products at an additional charge.

We offer to assemble some items for an additional charge. Please note that there must be adequate free parking in order for us to make the delivery. Requests for POD's should be made in writing or logged as a query, no later than 3 days after the date of the invoice.

There is no minimum order value.

Location and Address

We can deliver to the address where your payment card is registered, however an alternative address may also be given. Any delivery address must be within the service countries as previously laid out.

All deliveries must be signed for, please retain the dispatch note for your records.

Hard to Reach Areas

Delivery charges that apply to "The Serviced Countries" and/or hard to reach/restricted areas will be outlined upon receipt of order. The delivery timescales for these orders would be 3-7 working days.

Re-Delivery

We will attempt to deliver the goods 3 times. After the first attempt we will leave a card before attempting 2 further times, after which the goods will be returned to base.

If after this time you will require us to attempt the delivery again we will have to apply a delivery charge.

If a customer requests a re-delivery of an order that was refused when we first attempted to deliver, a second delivery charge will be incurred.

Back Orders

Goods that are on back order will be delivered as soon as they are available, this will be at no further charge.

Bulk Deliveries

If you require a large quantity of an item delivered please contact us directly to discuss delivery method and costs.

Return Due to Faulty Goods

If there is a fault with your product within 6 months we would at our own discretion offer either a repair, exchange or a refund.

For the product to qualify for a refund or return it must have the original box and packaging complete with any accessories and/or free gifts offered with it. We will not cover any faults due to neglect, misuse, normal wear and tear or damage caused as a result of an accident. 

Return Due to Damaged Goods

The same conditions apply as the "returns due to faulty goods" section above with the exception that you must notify us within 3 working days that the goods are damaged.

If we are notified later than this it may restrict our ability to offer a full refund or return.

Returns Due to Incorrect Item(s) Received

In the unlikely event that the goods delivered do not match your original order please notify us within 3 working days. Failure to do this may restrict our ability to offer a full refund or return.

Upon notification within the 3 working day period we will arrange a free collection of the incorrectly delivered goods and then re-deliver the correct goods as soon as possible.

Return Due to Incorrect Product Selection

For the product to qualify for a refund or return it must be in an "as new" condition with original box and packaging complete with any accessories and/or free gifts offered with it.

All returns due to incorrect product selection must be made within 14 days of purchase.

Any refund for the above within the time limit will be to the value of 85% of the total purchase price excluding VAT and delivery charge.

Exclusions

Notable exclusions to our returns policy are special orders. If you are unsure about any item's returns status please contact us before placing the order.

Cancellations

The terms of our cancellation policy are as per our returns policy above. Again, if you are unsure please contact us directly.

Shortages

Shortages must be reported within 3 working days. If we are notified later than this it may restrict our ability to offer a full refund or return. The above is again at our full discretion.

Refunds

Any refund will be made using the same method as the original payment. The refund will take place after the goods have been inspected, and found to be in re-salable condition.

If the refund is due to the goods being of unsatisfactory condition we would normally aim to process the refund within 48 hours.

 

PAYMENT TERMS

Methods

Any non-account customer has the option to pay us by various different forms of credit card and debit card, including corporate cards.

Security

At Rebel Business Supplies, we take security very seriously and make shopping online as safe as possible.

No credit or debit card details are stored once your order has been processed. This is why you can save your delivery address but need to enter your card details securely each time you order.

We recommend that you always close down your Internet browser when you have finished shopping online, especially if you use a shared PC. This will delete temporary Internet cookies from any site that you may have visited.

When will I be Charged?

Payment will be taken on receipt of your order before delivery of goods.

Promotions

All promotions are subject to our standard Terms and Conditions and would adhere to the Privacy and Electronic Communications Act (PECR) 2003, we will offer a valid opt out option.

Privacy

Rebel Business Supplies will always ensure that any personal information is secure at all times. We will not intentionally pass this information on to any third party with the exception of our couriers for delivery purposes.

 

EVENTS OUTSIDE OUR CONTROL

The Company shall not be liable to the Buyer or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of the Company's obligations in relation to the goods, if the delay or failure was due to any cause beyond the Company's reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond the Company's reasonable control:-

  1. Act of God, adverse weather conditions, explosion, flood, tempest, fire or accident.
  2. War or threat of war, sabotage, insurrection, civil disturbance or requisition.
  3. Acts, restrictions, regulations, bye-laws, prohibitions or trade disputes (whether involving employees of the Company or of a third party).
  4. Difficulties in obtaining raw materials, labour, fuel, parts or machinery.
  5. Power failure or breakdown in any vehicle or machinery or any computer malfunction.
  6. The imposition of Stopping, Waiting, Parking or similar restrictions which delay or prevent the Company from reasonably affecting delivery of the goods.

GENERAL

The contract shall be governed by the laws of England and the parties submit to the exclusive jurisdiction for the English courts in relation to any dispute here under.

Nothing in this agreement shall confer, nor do the parties intend to confer, any enforceable right on any third party and the Contracts (Rights of Third Parties) Act 1999 shall not apply.

 

ANY QUESTIONS?

We'll be happy to provide additional information or answer any questions. Please:
Call:  020 8946 9144
Email:  sales@rebelofficesupplies.co.uk

 FREE UK DELIVERY
  Optional NEXT DAY DELIVERY on many items.
 Need help? Call us on 0845 5000 101